Refund Policy
SodaMelt comes with a 60-day money-back guarantee counted from the date of purchase. If you are not happy for any reason, you can return the bottles — including empty ones — and get your money back.
Who handles your refund
This site does not take payments and cannot issue refunds. Your order is processed by the retailer shown on the checkout page, and the refund is handled by that retailer under its own published terms. Your order confirmation email is the fastest route: it carries the order number and the retailer's support contact.
How to request one
- Find your order confirmation email and note the order number.
- Contact the retailer's support using the address in that email, inside the 60-day window.
- Ask for a return authorisation and the return address before shipping anything back.
- Send the bottles back, keep the tracking number, and allow a few business days after delivery for the refund to be processed to your original payment method.
Two things worth knowing. Return postage is normally paid by you unless the retailer states otherwise, and the window runs from the purchase date, not from delivery. Start the process a few days before day 60 rather than on it.
Bonus guides
The digital bonus guides included with the 6-bottle pack are yours to keep. Returning the bottles does not require you to give them back.
Need help?
If you cannot find your confirmation email, write to us at support@healthyconsumer.us and we will point you at the right support channel. We cannot process the refund ourselves.